Client Service Advisor - London, United Kingdom - Aon Corporation

Aon Corporation

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posting Description:

Client Service Advisor

Are you looking for a new challenge within a supportive environment? Are you passionate about delivering a high quality and efficient service to clients? _If so, then come and join our Financial Service Group team that offers the flexibility to work both virtually and from our London/Chelmsford office_

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

How this opportunity is different
This is a great opportunity to work across a variety of Financial Risk clients.

What the day will look like

As a Client Service Advisor your key responsibilities will include leading the day-to-day management and renewal of an account portfolio (made up of small sized financial institutions) supported by the Client Manager and Client Director with the management of our client relationships.

Efficient delivery of all clientfacing transactional service activities
Proactively assisting in the day to day running of Client's risk and insurance programmes
Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients
Pre renewal preparation and planning
Address credit control/account queries / Handle debt collection
Renewal preparation including; producing renewal timetables, issuance of renewal report, policy documentation and all other client documentation
Produce Benchmarking data as and when required
Delivering the coordination of global service, where appropriate, as directed by the Client Manager
Contributing proactively to client satisfaction, retention and profitability as determined by the Client Manager
Being aware of regulatory requirements and comply with them
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

Skills and experience that will lead to success
As a Client Service Advisor your skills and experience will ideally include:

Account handling experience obtained either in the insurance industry or other financial services
Ability to positively engage clients
Experience of the insurance industry and/or financial institutions,
Experience of financial and professional risk, preferred but not essential
Ability to work efficiently within a structured process
Relevant technical insurance knowledge
Demonstrate good communication, decision making, proactivity and problemsolving skills
Strong organisational skills
Ability to coordinate activities within a crossfunctional team
Ability to use insurance industry IT systems to efficiently deliver client service
Ability to appropriately engage with relevant outsourced parties
Compliance with regulatory and business procedures
Progression towards Chartered Insurance qualifications

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.