- Provide world‑class service during every interaction with our clientele
- Professionally handle a high volume of incoming calls
- Manage all aspects of trip booking, planning, scheduling, permits and event resolution in line with company standards and customer expectations while maintaining contractual compliance
- Schedule travel and other accommodations based on individual needs
- Confirm day‑of operations for customer flights, tracking flight status, catering, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to customer as required
- Proactively communicate any changes, delays or other potential disservice concerns
- Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details
- Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
- Verify flight data with feasibility and international departments as required ensuring accurate flight plans
- Perform other related duties and responsibilities as requested
- Associate's degree (A. A.) or equivalent from two‑year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience
- Extensive customer service experience in a high‑end service industry
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
- Knowledge of use and operation of standard office equipment
- Must possess the legal ability to work in the United Kingdom
- Have strong attention to detail
- The ability to work in a team atmosphere, and manage a flexible schedule
- The Owner Services Executive will be required to demonstrate knowledge of Flexjet's products and programs and have the ability to interpret contract information as it pertains to the specific customer
- Successful candidate must be able to respond calmly and handle many customers' demands in a fast‑paced environment
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+The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. · ...
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Owner Services Executive - Farnborough - Flexjet Europe
Description
Career Opportunities with Flexjet Europe
Careers At Flexjet Europe
The Owner Services Executive serves as the frontline to our affluent clientele and plays an integral part in their travel from the planning of the trip until the flight is complete. The Owner Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long‑term relationships. Overall, the Owner Services Executive is responsible for providing world‑class service and ensuring that expectations are exceeded across our varying products. This is a rare opportunity to join a growing business, to make a rewarding impact on the company's success and to reach the next level in one's fulfilling career.
Duties & Responsibilities
Education & Experience
Required Skills & Qualifications
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Client Services Executive
Only for registered members Farnborough
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Client Services Executive
Only for registered members Farnborough
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Owner Services Executive
Only for registered members Farnborough, England
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Customer Service Executive
Only for registered members Mytchett
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Aftersales Service Delivery Executive
Only for registered members Farnborough
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Aftersales Service Delivery Executive
Only for registered members Farnborough
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Aftersales Service Delivery Executive
Only for registered members Farnborough, UK
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Client Service Executive
Only for registered members Guildford
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Client Service Executive
Only for registered members Guildford
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Client Service Executive
Only for registered members Bracknell
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Client Service Executive
Full time Only for registered members Bracknell
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Client Service Executive
Only for registered members Bracknell RG RT
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Client Services Executive
Only for registered members Hook
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Client Services Executive
Only for registered members London
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Client Service Executive
Only for registered members London
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Customer Service Executive
Only for registered members Alton
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Client Services Executive
Only for registered members London
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Customer Service Executive
Only for registered members London
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Client Services Executive
Only for registered members London
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Client Service Executive
Only for registered members London
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Customer Service Executive
Full time Only for registered members Horsham