Survey Service Consultant - Bristol, United Kingdom - Landmark Information Group

Landmark Information Group

Verified Company

Bristol, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What it's like to work at Optimus:
We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged.

We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work.

We also love a good work social and team building events.

As well as this we offer:

Competitive salary
25 days' holiday, with optional 5 days unpaid leave per year
Flexible working
Annual lifestyle allowance of £300 to put towards an activity of your choice
Cycle to Work scheme and Gym Flex scheme
Free refreshments and fruit
Focus on training and career progression
Family friendly policies

The Opportunity
The Surveys Service Consultant will help to convert inbound survey leads and process the associated internal admin and reporting.

The role will involve:

Support the surveys sales team converting leads and administering surveys bookings
Confirm the survey requirements with customers
Allocate the survey instruction to the available surveyor
Communicate with customers on survey dates
Resolve any customer queries
Monitor the completion of scheduled surveys
Support with the administration and invoicing
Support the Surveys Manager with surveyor panel management.

About You
Effective communicator, excellent telephone manner with customer focus

You will also have/be:

GCSE or equivalent
Sales and/or customer service experience
IT literate to a good standard, particularly MS Office
Excellent understanding of customer service standards
Knowledge of the domestic property surveys industry would be an advantage

About Us

Landmark Optimus' conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancing partners that are focused on quality and seamless service delivery.

Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.

Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership.

It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.