Homeless Services Officer - Leicester, United Kingdom - Action Homeless

Action Homeless

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:
Homeless Services Officer

Job Title:
Homeless Services Officer

Responsible to:
Homeless Services Team Manager/Assistant Director

Hours: 37 hours per week

Salary:
£23,478 (£12.20 per hour) salary includes £1000 enhancement for participation in on-call duties on a rota basis. From April 2023 salary will be £24, per hour) including the £1000 enhancement.

Job Purpose:

This role will provide person centred housing support and management to our clients, many of whom have experienced multiple disadvantages and trauma in their lives, and require support to access Treatment, Health and Social Care services.

You will provide support to enable clients to move forwards and towards breaking their cycle of homelessness, utilising both a strength based and trauma informed approach.

You will have the time to build positive working relationships with our clients and support them while in our services and on to resettlement, from initial referral to moving on to accommodation that is more permanent.

You will support people to manage their accommodation and provide intensive housing management support; including conducting regular property and safety checks as well as effective void management and room turn around.

Providing practical and innovative solutions towards housing management issues to minimise the risk of failed tenancies.

The role will require evening and weekend working as part of a planned rota. There are also essential On-Call duties required for this post.

Main Duties:

Intensive Housing Management

Supporting new clients during their initial journey, from referral through to sign up.
To sign up new clients to their accommodation, advising them of their rights and obligations under the conditions of their tenancy/licence agreements and fully inducting them into the new accommodation.
Be the first point of contact in all matters relating to our clients accommodation e.g. housing benefit advice, arrears advice and anti-social behaviour issues.
To deal with any breaches of the tenancy/licence agreements appropriately. This may include implementing our warnings and eviction procedures and investigating complaints and/or incidents.
Carry out regular health and safety checks of individual rooms/properties. Ensuring a safe and secure living environment is maintained and repair issues or hazards are reported and managed.
Domestic duties including cleaning and preparing rooms to be let after they have been vacated; storing belongings in line with legal responsibilities
Implement the organisations rent management processes. Supporting clients to make regular rent payments and effectively manage arrears.

Housing Related Support

Conducting initial interviews with clients, ensuring needs and risk assessments are completed and reviewed regularly
Be responsible for delivering housing related support so our clients sustain their accommodation. This will include encouraging regular rent payments, budgeting and maintaining their home.
Advise and assist clients in practical issues related to their individual needs e.g. life skills, money management, social skills and health/wellbeing in order to promote their independence.
Agree and implement individual coaching plans with clients utilising a strength-based approach. Supporting clients to progress their resulting action plans to achieve a positive and sustainable move into more permanent accommodation.
To be alert to the health and well-being of the clients in our services
Supporting those who live in our properties to access and engage with specialist agencies. Such as mental health services; substance misuse agencies and looking at breaking the barriers for our clients using these services.
Accompany clients where required to appointments and meetings outside the service to promote engagement and access to services, including health, employment and education opportunities
Report any safeguarding or substantial risk concerns promptly and appropriately in line with organisational policy
To keep up to date and accurate records of all contact with clients, including using and updating our ICT systems and customer management database
To work as part of a planned rota, including some weekend and unsociable hours
To work flexibly across our services to support colleagues with shift cover or address a specific challenge to ensure consistent delivery of services
Other duties as may be required and appropriate to the remit of the role.