Principal Design Researcher - London, United Kingdom - Lloyds Banking Group

Lloyds Banking Group
Lloyds Banking Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
End Date

Friday 31 May 2024

Salary Range

£86,964 - £102,310

  • We support flexible working click here for more information on flexible working options
Flexible Working Options

Hybrid Working, Job Share

Job Description Summary


Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.


We've placed a bold transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we're well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Play a lead role in creating the research strategy to shape product development in Consumer Servicing and Engagement Platform. Collaborate with a multidisciplinary team of designers, product owners and engineers.

Champion design research and help change mind-sets to ensure customer-evidence is at the heart of product design. Help others succeed through coaching and by sharing knowledge, being an active member of the Experience Design community.


Job Description:


  • JOB TITLE: Principal Design Researcher (12 Month FTC)
  • LOCATION: London
  • SALARY: £85,000 £100,000
  • HOURS: Full Time
  • DURATION: 12 Month Fixed-Term Contract
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.
About this opportunity


At Lloyds Banking Group, we are seeking an exceptional and experienced Principal Design Researcher to join our Experience Design team.

If you have a passion for uncovering insights, driving innovation, and crafting customer-centric solutions, this is the role for you.

As a driving force in shaping the future of our organisation.

Your keen eye for detail and critical thinking will be instrumental in understanding the needs of our customers and clients, enabling us to deliver experiences that exceed their expectations.

Your days will be filled with exciting challenges and rewarding opportunities. Responsible for all research activities within your domain, guiding the team in translating business objectives into well-crafted research plans.

Joining the leadership team of a multi-disciplinary Design Squad, you will collaborate with analytical practitioners to triangulate the primary and secondary insights that will underpin our design approaches.


Your ability to work alongside Product and Engineering communities will ensure that our research efforts are precisely aligned with their needs, driving the efficient delivery of high quality, impactful stories.

But it doesn't end there. The principal researcher also plays a key role in developing our growing team of design researchers.

Your mentorship and coaching will foster their growth and ignite their potential, resulting in an impactful team delivering top-quality research outputs.


What you'll need Experience leading a team of researchers - including task management, mentoring, and support.- Strong stakeholder management skills - working closely with various teams to understand business objectives and address their hypotheses with detailed research proposals and plans.- Able to identify the most important and relevant insights from research, and confident to convey those in an influential manner.

Experience will allow you to lead by example in advocating for good research practices across your wider team.- Able to lead the strategic insight agenda in your domain, designing research studies that help to understand future customer needs and proactively ensuring designers have the right insights to inform their approaches.- Strong project management capabilities, adaptable and able to supervise and deliver multiple projects at the same time.- Able to work with data analysts to demonstrate both quantitative and qualitative insights to help teams make more customer-centred decisions.


What we like to see- Experience with quantitative design research methods.- Knowledge of and experience being an advocate for accessibility and inclusive design.

About working for us


Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%-
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and
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