Customer Service Executives - Milton, United Kingdom - Osborne Appointments

Osborne Appointments

Verified Company

Milton, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a passion for customer service with the ability to put the customer first?

Do you also have great accuracy skills and systems knowledge including SAP?

Would you like to work in a small team in a growing business with the option of hybrid working?
If you answered yes to the above then I may just have the perfect role for you.

I am looking for an experienced and passionate customer services executive to join a small team in Cambridgeshire, the business is growing resulting in the need to add an extra person to the customer services team.

What's in it for you?

Basic salary of up to £25k plus annual bonus
25 days holidays plus bank holidays
Hybrid working option
Sodexo rewards Hub
Healthcare and dental plan options.

Customer Service Executive Key Responsibilities

Receive and process incoming sales orders/enquiries.
Process any returns and account inquiries.
Liaising with Accounts Receivable to ensure payments were allocated Liaising with customers with regards late invoice payment
Passing customer feedback onto the product and sales teams to improve customer service experience.
Escalate service issues to the appropriate product or sales manager in a timely manner.
Investigating on customer complaints, working with Sales, Logistics and Product Supply to resolve as quickly as possible
Raising credit notes
Manage the necessary export documentation
Contacting the customer directly when following up on samples, pricing, delivery problems etc

What skills and experience are we looking for?

A good understanding of the needs of customers with a willingness to want to go the extra mile to deliver excellent customer service
Good problemsolving skills with a "can do" attitude
Experience with ERP systems preferably SAP
Experience with CRM systems