Customer Service Administrator - Portsmouth, United Kingdom - BookMyGarage

BookMyGarage
BookMyGarage
Verified Company
Portsmouth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

BookMyGarage are looking to hire an experienced Accounts and Customer Service Administrator, based in our prestigious offices at 1000 Lakeside, Portsmouth.


Customer Service Administrator


In addition to driving online bookings, we also assist independent garages with best in market tech and marketing solutions to drive more of their local market share.

Our client reporting systems are arguably the best in the market.

We are looking for an administrator to join our amazing team. You'll be comfortable speaking on the phone to our garages as well as being an excellent administrator.

The role is based in our offices at Lakeside, North Harbour. There will be a level of flexibility and the opportunity of working from home.

£23-£25k basic Plus Bonus and Commissions


Job description
The administrator role is a fantastic place to start and learn about Book my Garage. As an expanding organisation there will be many opportunities to develop and grow with the company


Responsibilities

  • Support garages with upcoming bookings be proactive and resolve issues.
  • Used the Book my Garage CRM system record to information accurately.
  • Support with ad hoc projects as required.
  • Administrate using our in house CRM and Microsoft office word, excel, powerpoint, outlook.

Person Specification

  • Comfortable speaking with businesses and building relationships.
  • Have a flair for speaking on the phone.
  • An accurate administrator
  • Be a team player, seeking to deliver excellence for our customers.
  • Able to juggle multiple tasks whilst maintaining accuracy.

Essential Skills and Experience

  • Proven experience as an Administrator or similar role.
  • Strong verbal and written communication skills.
  • Ability to work in a fastpaced team environment.

You will enjoy being able to:

  • Take incoming phone calls and resolve queries.
  • Deal with Bookings for new garages, ensuring any issues are resolved.
  • Support both clients (garages) and customers (drivers)
  • Update databases and Administration duties as required
  • Work to a high standard within KPIs given.
  • Suggest improvements in all areas as you see fit
Desired skills

  • Working as part of a team in a customer service environment
  • Strong Verbal and written communications skills
  • Friendly manner and cando attitude
  • Ability to work on own initiative and prioritise tasks
  • Take pride in being efficient at assisting new garages to understand how we can help their business grow, by utilsiing the best in breed software to their advantage.

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Free or subsidised travel
  • Free parking

Schedule:

  • Monday to Friday

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (required)

Work Location:
Hybrid remote in PO63EN
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