Administrator/customer Service - Caerphilly, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Caerphilly, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Administrator/Customer Service Advisor

Location:
Caerphilly

Salary:
£11.44 per hour

Hours:
Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home)

Here at The Recruitment Co, we are currently recruiting a Customer Service Advisor/Administrator to work for a company based in Caerphilly on a Temporary ongoing contract.

Main job roles

Making sure their order is in place.
Handling order requests
Dealing with complaints
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation's offerings

Required experience

Proficient in English both oral and written
Basic computer skills (Excel, MS Word, Outlook)
Previous office experience is essential

Benefits

Investment in your training, development, and qualifications
Hours that fit your schedule we aim to be as flexible as possible, and offer a variety of shift patterns, that cover days, evenings and weekends.
25 days holiday plus 8 days bank holiday
Recognition of exceeding targets inclusive of career development
A longterm career within a business that recognises the talent to progress, inclusive of global opportunities

CPNewport

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.