Customer Account Manager - Southampton, United Kingdom - Dynamite Recruitment Solutions Ltd

Dynamite Recruitment Solutions Ltd
Dynamite Recruitment Solutions Ltd
Verified Company
Southampton, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Account Manager

  • Financial Services
Hours of work: 37.5 hours a week between 8am - 8pm Monday to Friday and the occasional Saturday between 8am-12pm
Salary is £24,000 to £28,000 P/A
Dynamite Recruitment is delighted to be recruiting a Customer Account Manager for a successful, forward-thinking business based in Southampton This is an exciting opportunity for an individual to develop and progress their career within a fast-growing, vibrantteam


Benefits:


  • Performance bonus
  • Life assurance cover
  • Access to the employee benefit portal
  • Progression & development opportunities

The duties of the Customer Account Manager:

  • Managing your own existing customer accounts and speaking to them about outstanding payments.
  • Listening to and understanding each customer's situation to establish the most suitable and affordable payment plan.
  • Maintaining an exceptional level of customer service when negotiating payment terms with customers.
  • Identifying and finding solutions to any potential issues that may arise.
  • Completing weekly MI reports for senior management.

Experience required:

  • Have a proven background of working in and understanding FCA guidelines, or any Financial Services industry.
  • Any experience working within a similar role within collections would be a huge advantage
  • Have excellent communication skills both written and verbal.
  • Be resilient and confident to be able to negotiate terms.
  • Be highly organised and able to meet strict deadlines.
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