Administrator - Nottingham, United Kingdom - Primary Integrated Community Services Ltd

Primary Integrated Community Services Ltd
Primary Integrated Community Services Ltd
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

ABOUT THE ROLE

  • Provide day to day effective and efficient administration support.
  • Be able to work to deadlines and prioritise workload
  • Maintain a high level of confidentiality
  • Talk to patients/clients in a positive and friendly manner and deal with their queries
  • Deal with administrative duties in a timely and efficient manner

KEY RESPONSIBILITIES

  • Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
  • Accurate data entry and processing using SystmOne and other databases
  • Flexibility in approach to work tasks, able to prioritise a busy workload

KEY REQUIREMENTS

  • Able to establish and maintain positive relationships with colleagues, patients, and contractors
  • Excellent verbal and written communication skills
  • Be flexible and adaptable to changing requirements of the service

JOB PURPOSE

  • Provide day to day effective and efficient administration support.
  • Be able to work to deadlines and prioritise workload
  • Maintain a high level of confidentiality
  • Talk to patients/clients in a positive and friendly manner and deal with their queries
  • Deal with administrative duties in a timely and efficient manner

KEY RESPONSIBILITIES

MAIN DUTIES:


  • Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
  • Accurate data entry and processing using SystmOne and other databases
.

  • Working to ensure high levels of confidentiality and information governance in your work
  • Effective communication with clinical and administration teams
  • Providing cover for colleagues
  • Achieve set targets and Key Performance Indicators
  • Occasional travel to clinics and face to face customer contact
  • Flexibility in approach to work tasks, able to prioritise a busy workload
.

  • Complete relevant training and participate in team meetings

GENERAL ROLE REQUIREMENTS:


  • Able to establish and maintain positive relationships with colleagues, patients, and contractors
  • Ability to deal calmly with patients in distress or who exhibit challenging behaviour
  • Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
  • Excellent verbal and written communication skill
  • Able to work with confidential information and understand when consent has to be gained to discuss confidential information
  • Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
  • Ability to plan and organise your own work
  • Be flexible and adaptable to changing requirements
  • Able to process data securely in line with data protection regulations
  • To follow PICS policies and procedures

Job Type:
Part-time


Salary:
From £11.45 per hour

Expected hours: 27.5 per week


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Nottingham Business Park, NG8 6PY: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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