Customer Service Advisor - Par, Cornwall
Only for registered members Par, Cornwall, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
We have a fantastic new job opportunity for a Customer Service Advisor / Trade Support Assistant who is organised, smart and dedicated with great communication and administration skills. Working as a Customer Service Advisor / Trade Support Assistant you'll be the first friendly voice customers hear. You'll answer incoming calls and enquiries, helping them with whatever they need. As the Customer Service Advisor / Trade Support Assistant you will be a real team player who's passionate about delivering brilliant customer service. You'll be comfortable using computers to ensure customers receive top-quality products and fantastic service every time.Responsibilities
- Respond promptly and professionally to all customer enquiries and concerns via email, phone, and online chat
- Handle a range of daily customer requests, including providing product and stock information, quotes, and helping with sales orders, engraving, returns, replacements, and complaints
- Listen, identify and understand customers' needs to ensure their satisfaction, always keeping the customer's journey in mind
- Manage customer complaints, offering suitable solutions and alternatives within set SLA timeframes, and follow up to ensure a satisfactory resolution
- Use customer feedback to help improve products and services, passing on insights to various departments
- Monitor products on the website and social media to ensure the best possible customer experience from browsing to buying
- Proactively track all orders using courier dashboards to prevent delivery problems, updating spreadsheets daily and keeping customers informed
- Keep the customer database (CRM) accurate and up to date
- This role involves a mix of incoming and outgoing calls, so you must be comfortable speaking on the phone
- Full training will be provided before the start of the role, with ongoing support given throughout, as you will be at the forefront of communication with clients
Job description
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