IT Help Desk - London, United Kingdom - Trowbex LTD

Description

Overview:

Responsibilities:

• Troubleshoot and resolve hardware and software issues for endusers
• Provide technical assistance for network connectivity problems, including VPN and wireless connections
• Install, configure, and maintain computer systems and peripherals
• Collaborate with other IT team members to escalate and resolve complex issues
• Document all support activities and resolutions in the ticketing system
• Assist with user account management in Active Directory
• Conduct software installations and updates using SCCM or similar tools

Experience:

• Previous experience in a help desk or technical support role
• Strong knowledge of Windows operating systems (Windows 7/10)
• Familiarity with Mac OS X
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with ServiceNow or similar ticketing system
• Basic understanding of computer hardware components
• Working knowledge of Active Directory for user account management
• Familiarity with remote desktop tools (Remote Desktop Protocol, TeamViewer)We offer competitive compensation and benefits packages. Join our team and contribute to providing excellent IT support to our organization.

Note:
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by the supervisor.


Job Type:
Temporary contract

Contract length: 3 months


Pay:
£179.41 per day


Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person