Meeting & Events Assistant - Cardiff, United Kingdom - Clayton Hotel Cardiff

Clayton Hotel Cardiff

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Meeting & Events Assistant - Clayton Hotel Cardiff

We have an exciting opportunity for an experienced Meeting & Events Assistant in the Clayton Hotel Cardiff

Objective of the Role

The Meeting & Events Assistant is a highly visibly role which demands extensive customer services skills, a high level of professionalism and willingness to handle all planning and adminstrative details of meetings and events within the hotel.

You will also act as the Meeting and Events host/hostess on the actual Meeting/Event day; ensuring the delivery of effective & clear communication of any client requests.

You will liaise with clients and the Hotel's Food & Beverage/Meeting and Events Team; in order to prepare refreshements and set up facilties in line with the client expectations and Dalata Hotel Groups standards of product and service.

This role will be placed on a caual contract, and the hours of work will depend on the fluctuating business demands of the meeting and events department.

Key Duties and Responsibilities

To offer the highest level of guest service in all Meeting & Events and Food & Beverage areas, ensuring the agreed standards are achieved at all times.
To work as part of the team, being aware of colleagues and their needs, and being flexible with working hours.
To promote sales within the department and across the hotel.
Develop and maintain relationships with all Meeting & Events clients and customers.
To have knowledge of setting up, storage and safe handling and care of hotel Meeting & Event equipment
Maintain good communication and work relationships in all hotel areas.
Build strong relationships with Customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
Ensure the Guest recieves an excellent standard of service at all times.
Ensure all meeting rooms & relative public areas are set up & maintained to extremely high standard.
Constantly evaluates condition of furniture, fixtures, equipment, food & beverage offerings, supplies and decor, etc and reports any concerns to management.
Maintain a professional capacity whist dealing with phone queries
To be available during all peak times for the hotel.

Requirements:

Experience working with customers
An excellent command of the English language
Excellent organisational skills
Experience working in a fastpaced environment
Be a strong team player

About our culture:

Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon.

As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team.

You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.

We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._