Customer Service Coordinator - Paisley, United Kingdom - Morgan McKinley

Morgan McKinley

Verified Company

Paisley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Support Coordinator

Location:
Paisley, Glasgow

Pay rate:
£13.00 per hour (salary equiv £27,000)

Hours:
Monday to Friday, 9.00am - 5.30pm

Working pattern:
Hybrid with 2 days WFH (after training completed 12 weeks approx)

Parking at office location:
Yes

Start date:

ASAP

Duration:6-12 months +

I am currently recruiting for a Customer Support Coordinator to join a Global organisation on a temporary basis, starting
ASAP with a view of becoming a permanent position.

Duties required but no limited to:

Processing service requests from customers

- identify suitable engineers and dates to attend site

Proactively communicate with customers to resolve issues in a timely manner
Producing quotations using SAP, confirming and documenting price and site availability to customer
Processing customer orders
Communicating with credit controllers regarding credit checks / issues.
Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
Reviewing systems to identify improvements to processes and procedures
Prioritise mail to maintain customer satisfaction.
Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

GCSEs or equivalent with grades (A-C), in English and Maths
IT Skills Word and PowerPoint
SAP/CRM or equivalent
Ability to develop and maintain good relationships internally/externally and at all levels
Excellent presentation skills and a confident, engaging communicator
Highly organised & able to prioritise
Ability to work under pressure and maintain accuracy
Passion for customer service

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.