Customer Service Consultant - Bath, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
Bath, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
At M&G our purpose is
to help people manage and grow their savings and investments, responsibly.
  • As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities.

    To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.


The Role:


We are currently recruiting for a Customer Support Consultant to join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as well as continuously finding ways to help our Financial Advisers achieve and managetheir client's portfolio.


Key Work Level Accountabilities:


Colleague:

  • Accountable for delivering a quality service and product to customers and stakeholders
  • Focuses on quality of delivery to achieve clear outputs within guidelines and precedent
  • Runs the organisation's processes and systems following predefined procedures
  • Adapts to change, responds with initiative and make suggestions for improvements to own work and processes

?Key Responsibilities for this Role
People, Team and Work

  • Take ownership for fulfilling a variety of work, which includes:
  • Working as part of the Operational teams putting the customers at the heart of everything we do
  • Ability to work in a busy environment where high standards, productivity and quality are essential
  • Taking ownership of claims through to completion, managing expectations with third parties and our Financial Advisers.
  • Become competent in the use of our online platform, to be able to confidently assist clients and advisers to support their use of the tools and online facilities available to them
  • Undertake additional ad hoc tasks where required
Customer

  • Behaviours and attitude to encapsulate a customer centric approach. Understand a customers' request, identifying what is required to deliver to that need
  • Own all requests/enquiries from end to end, minimising handoffs and delivering a personal service
  • Constantly seek additional knowledge to help you provide support to advisers, clients and colleagues, anticipating their needs and finding solutions to any challenges that arise
  • Learn from feedback received on how to improve our service proposition and assist colleagues to meet collective business goals
  • Identify ways in which we can continue to improve the way we do things
  • All transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales

Key Knowledge, Skills & Experience:

This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:

  • Financial Services experience
  • Organisational skills
  • Ability to connect and build rapport where appropriate
  • Experience of taking inbound calls

Job Level:
Colleague


Recruiter:
Sarah Mathers


We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent.

Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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