Customer Service Specialist - West Midlands Combined Authority, England, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom West Midlands Combined Authority, England, United Kingdom

    1 week ago

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    Description

    About the Job

    We are seeking a Fluent German Customer Service Specialist to join our team at Alchemy Global Talent Solutions, a leading relocation service provider.

    Key Responsibilities:

    • Maintain high customer services levels in line with company KPIs
    • Build effective relationships with clients and assist the team in service delivery
    • Prepare documentation for assignees
    • Ensure data integrity for assignee records
    • Filing and uploading relevant assignment documentation to the system
    • Assist with regular and miscellaneous reporting
    • C coordinate and own the relocation process for assignees
    • Administer mobility policy & logistical support
    • Support the team in ad-hoc duties
    • Training and support will be provided

    Requirements:

    • 2+ years' experience in a customer service / coordination position
    • Excellent customer service, organisation and multi-tasking skills
    • Experience in Relocation, Global Mobility or related industry preferred but not essential
    • Experience travelling and living abroad an advantage
    • Ability to work independently as well as part of a team
    • Excellent analytical skills and attention to detail
    • Strong organisational skills, proactive approach
    • Ability to prioritise workload and meet deadlines
    • Enthusiastic, keen to learn and adaptable to new administrative processes
    • Proficient IT user of Microsoft Office, particularly Excel and Word

    What We Offer:

    Training and support will be provided. This is a remote position that offers the opportunity to work with a leading relocation service provider.



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Customer service specialist