Passenger Services Coordinator - Darlington, United Kingdom - Teesside International Airport

Teesside International Airport

Verified Company

Darlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

_Teesside International Airport is a regional airport seeking to develop global connectivity, along with domestic and European business routes and leisure opportunities.

The Airport is also focused on developing broader aviation related activities._

Job Purpose

The Passenger Services Coordinator will act as the central co-ordination function for Passenger Services, ensuring exemplary customer service to all visitors, passengers, staff, operators, and tenants.

Working closely with other areas of the business and third parties, the post-holder will ensure the airport's mission and its vision are embedded in every aspect of the Terminal and passenger journey and experience.

Main Duties & Responsibilities

Assist the Airport Duty Manager in coordinating the Terminal operations to ensure the Airport provides exceptional customer service which minimises turnaround times and supports a clean, friendly and customer focused environment.
Provide front line customer service, interacting with passengers and being an ambassador for the customer experience at the airport.
Deal with and resolve any customer complaints or queries over the telephone and face to face, reporting any identified potential problematic situations to the Terminal Manager.
Operate all, technology systems and I.T including the car parking system, switchboard, public address system and flight information equipment in accordance with the airport operation.
Coordination of a passenger services response to queue management, service disruption, mobilisation of ontheground response to provide best customer support during disruption.
Excellent customer service skills
Experience working within an Airport Environment is desirable
Strong knowledge of IT Systems & Technology
Interpersonal skills
Problemsolving skills