Customer Experience Advisor - Rotherham, United Kingdom - G4S

G4S

Verified Company

Rotherham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Rotherham, Barnsley

Salary:
£18,575.94

Posted: 16 Jan 2023

Closes: 13 Feb 2023

Job Type:
Full Time and Permanent

Business Unit:
UK Central Government Services

Region / Division:
UK & Ireland

Reference: 13125

Role Responsibility:

Customer Experience Advisor - PTS

Salary:
£18,575.94 per annum

Working Hours:
Full Time, 37.5 hours per week
**Location: Site Based - Wath-upon

Dearne, Rotherham, S63 7ER**
Shifts : 10am to 6pm shift
Monday to Friday

No Weekends or Bank holidays

Please Note: 2 Weeks Paid Training will be Monday - Friday 9am-5pm

G4S is currently recruiting for Customer Experience Advisors for our Call Center in Wath Upon Dearne.

As a Customer Experience Advisor, you will be the first point of contact for customers, ensuring they receive a professional service, the support they need, and ultimately helping people on each and every call by supporting NHS patients who have medical or physical conditions who are unable to use public transport, or have other means of transport available to attend NHS appointments.

Booking, amending or cancelling non emergency patient transport whilst prioritising this communication with patients, from initial booking to the moment they arrive home after appointments.

You will receive full training to allow you to assist and communicate effectively.

What's Involved:

Deal with telephone queries and provide information to both external and internal customers as necessary.
Communicate effectively and liaise with customers, relative client departments and management.
Adhere to the minimum target call and communication levels and standards as set by the company.
Keep uptodate with briefs and news articles to remain fully informed with company and legislative changes.
Keep up to date and complete training as requested.
Be aware of safe guarding policies and procedures.
Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
Work as a team to support colleagues.
Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager.
Keep accurate and timely records of all communication contacts with customers.
Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives.

Essential Skills:

Have experience working in a customer focused environment, providing customer services over the phone and/or other communication channels.
Be confident and courteous communicator with an excellent telephone manner.
Excellent ability to organise workload.
Be able to work under pressure, often dealing with emotive issues.
Have an excellent standard of written and spoken English.
Proven experience of building rapport & adapting communication to suit a diverse range of people.
Have a positive working attitude and work ethic with good timekeeping skills, behaviours

and a professional manner.

Working under own initiative and the ability to plan effectively in order to preempt potential issues and counteract effectively.

Desirable Skills:

Experience of working in a Call Centre environment
Good I.T literacy skills and knowledge specifically experience of using all MS Office packages.
Experience of working within a safeguarding environment
Customer Service/ Care exposure experience