Control Room Operator - Leeds, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for a Control Room Operator to join our team based in Leeds.

The hours for this Control Room Operator position include dayshifts 06:00 to 18:00 and nightshifts 18:00 to 06:00.

Roles and Responsibilities:

Monitor all CCTV activations and escalate accordingly
Monitor check calls every hour and escalate if needed
Ensure all staff book on/off and chase any late calls
Make sure all daytoday tasks are completed by the end of your shift (if not possible, add to HANDOVER and state why)
Book access visits to guarding sites for clients and their contractors and inform the relevant people, always reply back to the client
Perform site checks with our engineers that are onsite with the assistance of IMMIX
Escalate operational activity in accordance with SOP's and any contract requirements

Full training will be provided on the above.

Benefits:

Healthcare Benefits & Employee Assistance Programme
Employee Perks including online and highstreet discounts
Continuous professional development
Holiday allowance of 5.6 weeks per year prorata
Onsite parking
Pension Scheme

Essential Skills:

SIA Licence
CCTV Licence (advantageous)
A commitment to providing firstclass customer service
Strong communication skills, both written and verbal
Good report writing skills
Fully comprehensive 5year work/education history
Good observation skills
Excellent attention to detail
Reliability
Experience with CCTV and Alarm Monitoring platforms
Knowledge of Control Room procedures
Competent PC skills including knowledge of Microsoft Word and Excel

About Company:

First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'.

It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Essential Requirements: