Online Learning Helpdesk Advisor - London, United Kingdom - Excel Recruitment

Excel Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A prestigious membership body is looking to recruit a confident Online Learning Helpdesk Advisor to provide a first point of contact to all members and assist with any queries related to their e-learning platform.

Key Responsibilities for the Online Learning Helpdesk Advisor:

Provide helpdesk agent support to users of the online learning platform, guiding users through queries, software, and account issues.
Create and archive accounts for users.
Log requests for support in the service desk system, assigning calls to support staff and engineers as required.
Maintain an uptodate list of defects, prioritising according to need.
Monitor all system problems and bugs in the Trainee system, and reporting or escalating the issues in order to resolve them.
Develop user FAQs and quality assurance reviews of the training manuals and user guides.

Qualifications, Skills and Experience:

Qualified to degree level, or with equivalent working experience.
Previous experience in a helpdesk environment, and an understanding of online leaner management systems.
Excellent knowledge of Microsoft Office, including Excel and Outlook.
Experience working with webbased systems, or managing a website is desirable.
Excellent communication skills.

Salary and Details:

- c£32,000 to c£35,000 pro rata.