Income Recovery Officers - Oldbury, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd

Verified Company

Oldbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

*Income Management experience is essential.
*Post up to March 2024.

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants.

A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service.

You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.

Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
Excellent negotiation and communication skills
Excellent customer service skills
Ability to work with mínimal supervision
A performancedriven work ethos
A desire to help customers to sustain their tenancies
Highly organised and understand the importance of attention to detail
A good working knowledge of arrears management procedures and processes
Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
A good working knowledge of Universal Credit

Job Types:
Temporary contract, Full-time

Salary:
£14.17 per hour