Support Officer - Walsall, United Kingdom - Walsall Council

Walsall Council
Walsall Council
Verified Company
Walsall, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

DaTS Support Officer (2nd Line) - Ref: RT14223
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Salary: G6 £27,803 - £32,076 per annum:


  • Contract: Fixed Term 12 Months:
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Hours: 37 per week covering shift patterns between 8:00am to 5.00pm
Are you a good problem solver and communicator?

Can you ask the right questions to resolve end user IT problems quickly and successfully?

Do you have the desire and commitment to work in a busy IT Service Desk environment?


We have a vacancy for a 2nd Line Support Officer within the DaTS Customer Services Team (ICT customer Services Team).


The 2nd Line Support Team are part of the Customer Services team based within the Civic Centre in Walsall, providing IT support to Council employees throughout the borough which requires them to visit external sites such as Libraries and Active Living Centres to troubleshoot and fix hardware and software issues.

A council van is provided for this purpose.


The 2nd Line Support Team are responsible for resolving technical incidents and for escalating or passing incidents to other teams within DaTS or third party external suppliers.


The 2nd Line Support Team also provide a configuration and installation services to our customers who collect new equipment such as laptops and mobile devices.

Currently the team is involved with a project to refresh our estate of laptops, replacing older machines with new Windows 11 compatible devices.


The 2nd Line Support Team are expected to resolve 90% of incidents passed to them by using their own knowledge and liaising with 3rd line teams.


The role is varied - each day has different challenges; the council has a wide range of technology in place and has IT users with many different requirements.

View Job Description & Employee Specification


Closing Date:
Friday 23 rd
February 2024 (See Note Below - this vacancy may be closed earlier than indicated)
Previous applicants need not apply.

Interviews will be held remotely using Microsoft Teams.

After completion of the interview there will be a verbal technical test over Teams.


This post is covered by the Government's Code of Practice on the English Language Fluency Duty for public sector workers.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits.

Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

**Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community.

The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.


Walsall Council is committed to Safer Recruitment.


To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.


Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
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