Operations Manager - Abingdon, United Kingdom - Macgregor Cavendish (UK) Ltd

Macgregor Cavendish (UK) Ltd

Verified Company

Abingdon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Operations Manager - Logistics - Oxfordshire

Salary - £35K Base plus Bonus and Benefits

Our Client is a worldwide organisation offering total transport and distribution solutions, as well as comprehensive logistics services.

The Role:

The Operations Manager has responsibility for the operational and financial performance of the branch operation, reporting to the General Manager.

The role will be directly responsible for providing a high-quality service whilst meeting financial targets.

The Operations Manager must ensure our UK Customers are serviced in line with business expectations and key performance indicators, whilst working on commercial development, responsible for operational quality and financial performance.

The Operations Manager has a very varied role and requires someone who is extremely well organised and familiar with how a business operates.

Working as an Operations Manager also requires someone with an outgoing personality and capable of negotiating withexternal agencies and maintaining business relationships, confident with leading a team and developing talent.

Responsibilities:

Be responsible for managing department budgets and will also be involved in setting targets in association with other senior managers.
The Operations Manager is expected to prepare reports on the performance of the branch and suggest and implement ongoing improvements in line with business processes that will enhance the customer experience and company's profit margins and as well as workclosely with other senior department heads for the benefit of the company.
Develop and maintain business relationships with both customers and suppliers.
Providing hands on support to the branch, advise and share industry knowledge, assist with staff training and development, acting as a mentor and positive role model, leading by example at all times.
Ensuring that there is regular & effective communication through team briefings
Deal with a variety of commodities for all shipments.
Understand the whole life cycle of the shipments
Deal with all queries quickly and efficiently.
Liaise with overseas agents and hauliers.
Build good working relationships with both customers and colleagues.
Meet and surpass branch KPI's

Skills and Experience:

You will need to have at least 3 years' experience in Logistics as an Operations Manager or Supervisor or similar
Strong decisionmaking skills
Excellent attention to detail skills
Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
Proven management skills with the ability to optimise team performance and development
Excellent problem solving, planning & organising skills.
Excellent communication/telephone skills. Strong administrative and customer service skills.
Ability to work under pressure using own initiative.
Proficient in Microsoft Excel/Word/Powerpoint
Adaptability
Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.