Community Support Supervisor - Leeds, United Kingdom - Leeds City Council

Leeds City Council

Verified Company

Leeds, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To liaise with Business Support Officers (rostering) on ongoing rostering and scheduling of visits.
To work with Business Support Officers to reschedule work at short notice to ensure that customers are safe. To take responsibility for any staff absence and cover where necessary in consultation with the Business Support Officers (rostering). To liaise with Case Officers on ongoing delivery of care.

To provide support with personal care and daily living activities, utilising a person-centred approach to enable customers to maximise their independence and recovery as identified in the personal outcome plan.

To contribute to and utilise the personal outcome plan and person-centred risk assessments to promote independence in a safe environment.

To carry out moving and handling including use of equipment. To support customers in the use of community equipment, telecare and adaptations.

To undertake customer visits to quality, assure the service delivery and recordings in customer delivery plans To contribute to reviews considering customers ongoing support needs.

To carry out WASP observational supervisions with support staff. To support with medication as identified by a medication planner and maintain required records.

To support customers to access the local amenities and the community outside of their home as part of a reablement plan.

To carry out staff risk assessments as determined by the Case Officer /SkILs Manager using standard risk assessment documentation, following training and with access to support.

To identify customers who can benefit from provision of community equipment, telecare, and act as trusted assessor following training and with access to support and guidance.

To ensure where SkILs Support Workers are involved in supporting customers with medication appropriate records are in place and are used accurately by all SkILs Support Workers.

To promote dignity and wellbeing, and safeguard adults from harm and ensure all safeguarding concerns are reported to line manager.

To respect the confidential nature of the work and ensure that customers and carers are aware of the Councils policies relating to the customers access to files and to work within the appropriate information sharing agreements.

To work flexibly and as part of a team across the city. To deliver a high-quality service in line with CQC regulations and requirements. To support new starters with their completion of the Care Certificate and confirm staffs competencies. To facilitate and participate in training and learning sessions for Support Workers.

To participate in recruitment of new staff and ensure new starters complete induction and basic training.

To lead and participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development.

To actively respect and take into account all cultural, religious, personal and social needs. To actively promote and support Leeds City Councils Policies on Equal Opportunities and to work in an anti-oppressive manner.

Ability to accurately complete all necessary documentation, records and reports using the appropriate technology and IT systems and use Smart Phones.

Ability to work in a supportive and enabling manner that focuses on assisting individual customers to achieve their personal outcome and providing personal care and support if required.

Ability to enable customers to make choices about all aspects of their daily lives, including when they get up in the morning and go to bed at night, what sort of assistance they require with personal care, what and when they eat, and what activities they take part in whilst respecting the customers choice and control Ability to carry out observations, supervisions, attendance meetings and appraisals Ability to develop integrated working with other services and agencies both within the council, health and third sector organisations.

Ability to make quick decisions, to use initiative, lone working, work unsupervised and be adaptable to different work situations Ability to work with all service user groups, including older people, people who have physical and sensory impairments, people who have mental health problems, people who have learning difficulties, and parents with children.

Ability to understand the needs of customers from diverse multicultural and ethnic backgrounds. Ability to undertake training to act as a trusted assessor for community equipment and telecare.

Ability to develop working relationships with individual service customers that are based on mutual dignity and respect Ability to act in an appropriate manner when assisting customers when they meet and interact with other people including family, friends, professionals, and the general public.

Ability to manage, support and implement change for customers, staff and service.

Ability to attend and participate in meetings and training as required. Ability to work flexibly as required by the service. Ability to