Customer Service Advisor - Leicester, United Kingdom - Leicestershire County Council

Leicestershire County Council
Leicestershire County Council
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have exciting opportunities to join Leicestershire County Council as a Customer Service Advisor handling Adult Social Care enquiries within our busy Customer Service Contact Centre team.


The Customer Service department is the first point of contact for Adult Social Care and our advisors play a crucial and fundamental role in advising, guiding and supporting service users.

This role is both demanding and challenging so high levels of resilience is essential. We are looking for individuals that can multi-task, pay attention to detail and make sound decisions in identifying risk. You will also be able to work at pace and ideally have relevant experience in Adult Social Care.


ESSENTIAL REQUIREMENTS:


  • Experience of direct customer contact via the telephone
  • Experience of managing risk and ensuring the best outcome for the customer
  • Excellent written communication skills


Full time positions are 37 hours per week working 8 hours a day
anytime between 8:30am-5:30pm Mon-Thurs and 8:30am-5pm on Fridays.

Sometimes it is necessary to work later than these times dependant on the needs of the business so flexibility is required.


Working within the Customer Service team will give you the opportunity to improve the lives and well-being of the people in Leicestershire.

We are committed to ensure you receive the right training and on-the-job support to enable you to fulfil your role to the best of your ability.


Job Types:
Full-time, Permanent


Salary:
£22,782.00 per year


Benefits:


  • Cycle to work scheme
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Leicester, LE3: reliably commute or plan to relocate before starting work (preferred)

Work Location:
Hybrid remote in Leicester, LE3


Reference ID:
CR1630
More jobs from Leicestershire County Council
See all jobs of Leicestershire County Council