Administrator - Hybrid - London, United Kingdom - Hireonline

Hireonline
Hireonline
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London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Appeals and Administrator Support

£25,000pa

Croydon / Hybrid


Are you an excellent communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment? Our client, a leading organisation in the private parking industry, is seeking a dynamic individual to join their team as an Appeals and Administrator Support.

In this role, you will play a vital part in maintaining our client's professional and ethical reputation.

You will be responsible for investigating, assessing, and responding to written challenges, complaints, and queries related to parking charge notices.


The role of Administrator:


  • Investigate, assess, and respond to written challenges, complaints, and queries
  • Maintain high standards in all interactions
  • Adhere to set guidelines
  • Provide regular updates to your manager

Duties include:


  • Issuing notices in our client's system
  • Responding to appeals and placing them on hold
  • Managing the organisation's inbox and addressing queries
  • Organising and sorting incoming mail
  • Assisting with payment processing and transfer of liabilities
  • Supporting the team with adhoc duties

The ideal Administrator:


  • Excellent command of the English language and strong letterwriting skills
  • Ability to work well under pressure and meet deadlines
  • Demonstrated discretion and sensitivity in complex situations
  • Professionalism, dedication, and a willingness to go the extra mile
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