Customers & Engagement Officer - Warrington, United Kingdom - Environment Agency

Environment Agency

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Number of jobs available- - Region- North West

City/Town
Warrington

Building/Site

Richard Fairclough House

Grade

Staff Grade
Post Type
Permanent

Working Pattern

Full Time

Role Type

Administration / Corporate Support

Salary Minimum £25,04

Job description
This is a fantastic opportunity to join our Customer and Engagement Team. We are seeking an enthusiastic and driven individual who is passionate about making a difference.

Our Officers play a vital role in protecting the Area's reputation and helping teams work with and influence our customers.

You'll deliver a first class service so that our customers get their enquiries and requests for information dealt with as efficiently and effectively as possible.

You'll work with the rest of team to meet deadlines and you'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between.

You will be expected to have an incident role. This could be by standby rota or an incident activated basis.

The team
The team

plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.

They use their knowledge and technical skills to work with colleagues to answer our customer's questions and ensure they are given the service they are entitled to and expect.

Experience/skills required The ability to communicate effectively in writing and in person
Excellent Customer Service skills
Be able to work flexibly, manage your own workload and meet tight deadlines
Experience of coping well under pressure and responding to changing priorities
Able to work effectively independently and as part of a team
Knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage
Contact and additional information
This is for a permanent position based in Warrington.