Sales Support Manager - Bracknell, United Kingdom - Robertson Sumner Ltd

Robertson Sumner Ltd

Verified Company

Bracknell, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Client

You will be joining a leading supplier of technology solutions. Who represent a wide range of software, hardware and services to the reseller / MSP channel.

The Role

As a Sales Support Manager you'll be leading a team of 6-8 Global Quote / Pricing Specialists

You will be enrolled into their indepth training programme including induction into the company, the industry they operate in and the products and services they sell
You will be responsible for quote management and administration for a portfolio of key customers; working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
Handling any queries relating to the fulfilment of customer orders
Delivering against predefined customer service level agreements
Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
Identifying process improvements that improve business efficiency and profitability
Line management responsibility for the quote management team.
Recruiting for, training and managing the existing team
Ensure your team meet their quality targets for the business
Ensure your team has, and uses, efficient and repeatable processes.

Your Background

We are looking for someone with ideally 2 years' experience within a Order / Quotation Management focused role or Sales Support role with another technology-based business.

Wellpresented and confident
Ability to lead a team and drive great performance metrics.
Possesses strong communication skills
A good understanding of the channel and the tech market is essential
Proven track record of working as part of a team in a fastpaced sales environment action oriented and full of energy for the things you see as challenging
Not fearful of acting with a minimum of planning
Dedicated to meeting the expectations and requirements of internal and external customers
Gets firsthand customer information and uses it for improvements in products and services
Establishes and maintains effective relationships with customers and gains their trust and respect
Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
Provides individuals with information so that they can make accurate decisions

_Robertson Sumner are the UK's leading technology focused recruitment businesses and work with technology vendors, distributors, resellers, managed service providers and system integrators._
**_So if this role is not exactly what you are looking for please visit our website or search for us on LinkedIn for more options._