Customer Services Assistant - Leicester
1 day ago
Job description
We're recruiting for new colleagues to join our Insomnia Café.
This is an exciting and varied role where no two days are ever the same. A fast paced and fun environment, you'll get to work with an amazing mix of customers and colleagues to brighten your day whilst you master your coffee making and barista skills.
You'll be part of a welcoming team, delivering the best service and store experience to our customers - proactively engaging with the local community.
You'll build expert knowledge of our food and drink range as well as keeping the shop well stocked, beautifully clean and organised. This will include behind and in front of the counter, the shop floor, customer and team toilets. You'll also look after the Health and Safety of our customers, colleagues and yourself.
How will I know if I am right for this role?
If you pride yourself on delivering great service and maintaining high standards, you'll fit seamlessly into this role. We're looking for people that have a positive and enthusiastic attitude to become members of our fantastic team.
Ideally, you'll be used to working in an environment where high standards are maintained by frequent audits and due diligence requirements.
We're offering a variety of flexible shift patterns, working across a seven-day opening, and ask that you can support your team on availability.
If you've got previous experience working as a Barista, even better but it's not essential, as full training will be provided.
What benefits are available to you?
In addition to our competitive salaries, our colleagues also benefit from:
Reward and Benefits
- Fantastic colleague discount - Reward ££'s and discounts across our Retail and Funeral businesses.
- Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition- we celebrate our colleague's achievements both personally and professionally
- Personalised learning and development- with easy access to a wide range of training programmes
- Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family friendly policies- to help you feel fully supported during any significant life events.
Wellbeing
- Annual health check kit and virtual GP – Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
- Colleague assistance programme – to support you and your family when you need it the most.
- Healthcare Cashplan- your wellbeing is important, so you've got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company sick pay – We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
- Life Assurance- after an initial qualifying period, you'll get free life assurance cover, that pays your nominated beneficiary if you die while you're working for us.
- We've got you – our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- Give as you earn- helping you support charities which mean something to you.
Financial Wellbeing
- iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
- Salary Sacrifice schemes:
- Electric Vehicle scheme – Option to purchase your EV through salary sacrifice
- Share Incentive Plan (SIP) – option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
- Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice
- Holiday buy- colleagues can buy up to a week extra of annual leave each year
- Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Nous – smart assistant that can save you money and time on managing your household bills.
To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop )
Who are we?
Within the Insomnia Café's, there is a simple philosophy; that you will get the best cup of coffee every single time you visit. As part of being a leading coffee chain, Insomnia cafés are always looking for talented and ambitious coffee lovers to come and join the team.
OurCoop is the UK's largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.
The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.
OurCoop and its family of businesses are trading names of Central England Co-operative Limited.
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