Customer Service Administrator - Norwich, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Norwich, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our clients employees are the key to their global success.

They are industry leaders and their people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.

Theirhigh-performance culture is what allows them to drive sustained growth. Stronger together, they promote an environment where individuals can thrive.

The role offers hybrid working, 3 days in the office and 2 days at home and they offer a 5% bonus based on the overall company performance.

It is a fast paced sales environment and the position will have responsibility for delivering high levels of customer service, order and price management and driving fuel sales among business to business customers in the following sectors: Industrial, Commercial,Agricultural and Domestic markets

Key responsibilities:

Inbound calls from customers
Liaise with Sales Reps, Customers, Depots and Suppliers
Costing of bulk deliveries
Issuing information and processing orders from customers
Dealing with queries relating to orders and costings
Creating ad-hoc sales reports
Updating orders, prices and order confirmations in the Company's systems
Assisting with finance reporting
Updating stock levels and report figures to customers

The Individual
Work experience gained in a customer services role is essential and a desire to build a career in account management
Excellent customer service skills
Strong written and oral communication skills
Strong interpersonal skills and stakeholder management
Strong attention to detail is essential
Strong data entry skills and high levels of accuracy are essential