Customer Care Representative - Rhymney, United Kingdom - DCC VITAL

DCC VITAL
DCC VITAL
Verified Company
Rhymney, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Req ID:6862
Company:
DCC Vital - Williams Medical Supplies
Salary:Not disclosed
Location:Rhymney, GB, NP22 5PY
Contract Type:Permanent
Date Posted:12 Feb 2024**Description:

Job Title:

Customer Care Representative
Department:Telesales
Reports To:Team Leader
Main Duties/Responsibilities:

  • To act as a direct point of contact for customers.
  • To deal with each call with excellent interpersonal skills, empathy and patience.
  • To offer solutions in a courteous and professional manner.
  • To take ownership of issues raised and follow through on solutions in order to provide customeroriented quality service excellence.
  • To deal with all returns in line with company procedure.
  • To investigate and raise credits where necessary.
  • Investigate and resolve complaints and may forward more complex scenarios to senior level staff.
  • To prioritise daily work load to aid with the efficiency of the department.
  • To undertake any other task that the manager may request.

The Person

  • Excellent communication skills, tenacity, the ability to influence people and demonstrate a high level of professionalism.

Company Knowledge:


  • To understand the Company Aims and Visions.
  • To understand the functions of all department within the Company.
  • To have a general understanding of Competitors.

System Knowledge:


  • To be able to use Word/Excel/Outlook to a basic level.

Health Safety and Environmental Awareness

  • DCC Vital operates quality and EHS management systems across all sites and staff agree to comply within the requirements relevant to their role
More jobs from DCC VITAL
See all jobs of DCC VITAL