Client Services Administrator - Norwich, United Kingdom - Citation ISO Certification

Citation ISO Certification

Verified Company

Norwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Services Administrator

Reporting To:
Client Services Manager

Department:
Client Services Team

Contract:
Full-time, Permanent (Mon-Fri 9am - 5pm)

Location:
Norwich

Salary:
£23,250 per annum plus bonus scheme

Benefits:

Pension, Health Plan, 5 weeks' holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts.

About us

Operating in the UK since 1993 Citation ISO Certification (formerly QMS International Ltd) provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification.

We have proudly been delivering internationally recognised Management Systems for 25 years, with the aim of 'making businesses better'. Our growth plans are ambitious and we're part of the private equity owned Citation Group.

Our customer base has grown significantly over the past few years and this growth will continue - that's where you come in.

About You For this role you will need to have:

Excellent command of written and spoken English
Excellent Customer Service skills
Reading with speed, accuracy, and comprehension
Experience of proofreading (desirable)
Competent in using Word
Understanding of ISO standard an advantage but not essential as training will be given

Purpose of the role:

Overall responsibility for the preparation of Upgrade documentation, within Atlas ISO and in MS Word format to ensure the field team can conduct each visit type successfully.

Providing Atlas ISO support to field colleagues and clients and assisting the Remote Audit Technicians to gather evidence. Providing support, where required, to enhance Atlas ISO, including system testing and research.

Key tasks:

This includes but is not limited too -

Reviewing manuals sent in by the client to confirm that they are suitable for transition into Atlas ISO and quoting the customer accordingly
Monitoring the Upgrades inbox and liaising with the client to ensure they have a clear understanding of the Upgrade process
Monitoring all Upgrades booked in
Ensuring we have received the clients most up to date version of their management system prior to Upgrade preparation
Preparing Upgrade documentation in MS Word or Atlas ISO (as required) and ensuring all relevant documentation is handed over to the Consultant in advance of the appointment
Monitoring and actioning Atlas ISO related support tickets
Escalating Atlas ISO tickets to our platform developers when necessary
Feedback any trends within Atlas ISO tickets to the Remote Services Manager to drive system improvements
Assisting with system testing and research where required. Assisting the Remote Audit Technician's with the gathering and processing of Remote Audit evidence including contacting clients to offer support with their Remote Audit evidence submission
Other duties, as deemed necessary by the Remote Services Manager