Assistant Manager - Cheltenham, United Kingdom - JumpIN - CURLY PEPPER TRADING LTD

Description

Jumpin Fun is an exciting and exhilarating inflatable park for all the family. With assault courses, giant slides, inflatable activities, wipe out zones and much more there's something for everyone at Jumpin

Here at Jumpin we aim to give our customers the best possible experience, through unparalleled facilities and amazing customer service.

You are key to getting our customers to return

Under the direction of the Park General Manager, the Assistant Manager will be responsible for managing daily activities to achieve exceptional customer service, safety and satisfaction.

The customer is at the centre of everything we do.

You will need to lead the team in delivering an enhanced customer experience that goes above and beyond expectation while ensuring that they stay safe and have fun.

Role

The Assistant Manager is an important leader within the park management team.

In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, customer service and team training are executedto standard and team communication is coordinated and effective.

You must be available to work weekends.

How the role fits in

Managing the day to day running of the park with an onus to create and control synergies across the different areas of the parks operation including Front of House, Café, Park and Parties.

The Assistant Manager will have an eye for detail that looks to leadfrom the front. You will need to be an accomplished people manager to help us provide an excellent service for our customers.

The role day to day

• To offer leadership to the team.
• To train, monitor and develop staff.
• To oversee the park operation including aspects of Health and Safety
• To deliver First Aid where appropriate
• To operate the sales and booking systems including cashing up takings
• Monitoring all areas of the park including reception, café and parties along with the inflatable to ensure customers have a safe and enjoyable experience
• Deliver exceptional customer engagement and service
• Keep a close watch over the park and the park users
• Exercising the appropriate level of control, communicate effectively with customers and colleagues
• Anticipate problems and prevent accidents, intervene to prevent behaviour which is unsafe
• Ensuring team are adhering to timekeeping standards and the set rotas
• Identify emergencies quickly and take appropriate action. Give immediate first aid to any casualty
• Any other request or other duties as assigned