Senior User Researcher - Birmingham, United Kingdom - Hippo Digital Limited

Hippo Digital Limited

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role
Hippo Digital is recruiting
senior consultants in user research.

User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design.

Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.

As a
senior consultant in user research, you'll already be an expert in your field. You'll also be a leader of people and teams, and an advocate for user-centred design approaches.

Hippo will provide exciting opportunities to share your expertise with clients and team members, and to develop as a leader.

What you'll do

Advise clients on how to solve complex problems using research, peoplecentred design and Agile methodologies
Lead multidisciplinary Agile teams to design services that meet identified user needs
Advocate inclusive approaches within user research
Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
Line manage user researchers and advise other colleagues how how to get the best from user research
Support in recruitment, events, blogwriting and winning new business
Promote Hippo's peoplecentred design offer both internally and externally

Skills and experience that you need

Experience of working in multidisciplinary Agile teams to design and deliver peoplecentred services
Working knowledge of how to research of accessibility needs or assisted digital needs
Proven experience of championing user research / usercentred design / service design approaches
Experience of line management or mentoring/training other user researchers
Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
A good understanding of other Agile roles across design, product and tech
Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward

What makes us great
As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycletowork scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
private health cover

- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting

Hi, we're Hippo Digital.
At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations.

Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around.

We take a human-centred approach to everything we do because we understand that complex problems require a service design approach.

This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.

We're confident in our abilities, authentic in our approach, and passionate about what we do.

If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.

Hippo locations

Diversity and Inclusion at

Hippo Digital:
A commitment to lasting change

Job Type:
Permanent

Salary:
£55,000.00-£70,000.00 per year

Schedule: