Customer Service Administrator - Manchester, United Kingdom - Great Bear

Great Bear
Great Bear
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain.

We operate over 7 million of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Port Salford site are now recruiting for a Customer Service Administrator on a full time permanent basis.


Salary:
£25,000 per annum.


Working hours:
Any 5 in 7 days (Rotating 07:00 - 15:00, 08:00 - 16:00 & 09:00 - 17:00).


Job Description:


The purpose of a Customer Services Administrator is to support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.


Key Duties of a Customer Services Administrator:

  • Resolving various customer service queries and requests.
  • Creating Daily/Weekly/Monthly Service and Export reports.
  • Chasing orders and resolving delivery issues.
  • Checking Daily Order Audits.
  • Planning Parcel Traffic Orders and Communications.
  • Planning Export Order collections
  • Haulier Confirmations.
  • Managing Special Delivery Orders and cost control.
  • Using the Customer Web Based Order Confirmation Systems Compliance.
  • Creating Monthly KIP packs for review meetings.
  • Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service & Client Support Colleagues).
  • Proactively looking for conscientious improvements.
  • Maintaining Client SAP stock system accuracy.

Qualifications:


  • Excellent organisational and communication skills.
  • Be able to demonstrate a high level of expertise in a busy and demanding environment.
  • Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
  • Able to work well as part of a team in a busy office environment.
  • Able to work to tight deadlines and manage their own time effectively.
  • Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.
Additional Information

As part of its Drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.


Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

  • Competitive salary
  • Competitive holiday entitlement
  • Pension scheme
  • Life Assurance
  • Retail discounts via our benefit platform
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