Bytes Bar Support Engineer - London, United Kingdom - Just IT

Just IT

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st/2nd Line Support Engineer

Location:
Aldgate

Salary:
Up to £30,000

Are you a 1st/2nd line support engineer looking for a new challenge?
About the company

A global insurance company located in a prominent part of London looking for someone to join their IT support team in charge of providing support to their London employees.

This can be a fast paced role so they are looking for someone with energy and is whois willing to take initiative.

As you will be dealing with internal staff being confident but humble is a great plus

Responsibilities:

1st 2nd line IT Support for all London employees
VIP user support to senior management (200+)
Managing tickets via service management tool ServiceNow ITSM
Advanced troubleshooting and root cause analysis
Liaising with and delegating tasks to relevant teams for escalation
Supporting Desktop Team Lead and escalating support issues to Head of Group IT where necessary
Participate in adhoc support requests, Desk moves, Desk side support
Supporting the business outside of core business hours as/when necessary inc weekends.
23 years experience
IT industry experience
Microsoft Windows 10+
Active Directory
Microsoft Exchange
Office365/2016+
Mobile device support Apple and Android essential