Contact Centre Advisor - Grimsby, United Kingdom - Read Motor Group
Description
We have a fantastic opportunity for a Contact Centre Advisor to join our Award winning group.
Having claimed Awards across the group in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for a Contact Centre Advisor to join our Contact Centre based at new facility on Blossom Avenue in Humberston.
Responsibilities and Duties
The role involves calling our existing customers to book their vehicle in for a Service/MOT or necessary work to the vehicle.
Qualifications and Skills
- Contact Centre experience is essential along with outbound calling for this role
- Previous experience in the motor trade is advantageous but not essential for the position.
- We are looking for someone with previous sales experience within a contact centre environment, someone who is outgoing and confident and keen to learn and develop themselves.
- Excellent communication skills
- Excellent customer service skills
- IT Skills
Benefits
- Hours of work are between 8.30am 6.00pm Monday to Friday
- 22 days holiday per year + Bank Holidays
- Pension Scheme
Salary:
£14,162.22-£36,262.57 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Grimsby: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
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