Business Support Advisor - Swindon, United Kingdom - Great Western Hospitals NHS Foundation Trust

Great Western Hospitals NHS Foundation Trust
Great Western Hospitals NHS Foundation Trust
Verified Company
Swindon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To take calls for specialist services within Swindon Community Health services such as Phlebotomy Team, Continence Team, Parkinsons Nurse, COPD Nurse, IV Therapy Team and the Rapid Response Service both for existing users and family members and GPs requiring a new referral.

Be able to take a patient referral over the phone from a health care professional / patient following the criteria for each service.

Being able to express empathy and handling difficult, emotional phone calls, for example if a patients family calls to say they have passed away or someone wants to complain.

The post holder should be able to recognise distress and demonstrate understanding of the callers emotion at that time to de-escalate the situation as best as possible.

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