IT Support Engineer - Reigate, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Reigate, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line IT Support Engineer

£20,000 - £25,000 + Benefits

Reigate, Surrey

How does working for an established and expanding Managed Service Provider sound? Combining commercial, education and retail arms, our client is an industry leader in providing technical solutions.

They offer an engaging, innovative and exciting approachto business and really invest in their staff.

Offering one-to-one training sessions, a personalised development plan, a company healthcare plan, discounts and social activities, they are focused on retaining their top talent, which could be you.

Operating for over 40 years', our client's strong and long-standing reputation precedes them. Keen to provide a personal service to each of their customers, they tailor each of their business packages to ensure best-fit and will always go the extrato mile to deliver exemplary customer service and super reliable IT systems.

On top of the salary, you will also be entitled to fantastic benefits including, personalised training program, one-to-one training, company healthcare, purchase discounts, social & team building activities, Microsoft and Google training courses, accreditationand exams.

Sound interesting? Read on

This is the ideal role for an individual with some live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step.

You should be passionate about providingexemplary customer service.

Responsibilities:

-
IT Support Engineer tased to manage all incidents and customer requests from receipt to resolution and closure

To ensure service level agreement standards are met
To promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools

Essential Skills:

Good communication skills written and verbal
Strong appreciation for customer service
Passion for IT and learning
Active Directory, Windows Server, O365 Admin, Google Admin Suite
Comfortable working and delivering towards SLAs

Desirable:

ConnectWise
Experience working with Ticketing Systems
IT and/or Microsoft Qualifications

Interested?

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