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Customer Support Specialist - Exeter, United Kingdom - Cooper Golding Recruitment

Cooper Golding Recruitment

Verified Company

Exeter, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Looking for a seasoned Customer Service expert with reliable transportation capabilities to work for a company that look after their staff with an extensive list of benefits.

The company

Cooper Golding is seeking a driven and committed individual to join the sales department of our client which is a leading manufacturer and distributor of products.

The company is has built over a 50 years heritage serving over 100 countries and is continuing to grow. This company offers a great opportunity to learn and develop new skills within your career.

What is the purpose of the Customer Support Specialist?

Focus on customer support and service
Provide technical support, advice and expertise
Assist marketing teams in building appropriate promotions
Create opportunities for further sales
Resolve customer requirements same day through liaison with other internal departments

What are the responsibilities for the Customer Support Specialist?

Process sales orders and direct ship orders
Offer technical advice and up sell
Basic invoicing
Create awareness for current special offers
Assist with building promotions
Assist with pricing
Any other reasonable duties to support the function

What skills and experience will the Customer Support Specialist have?

Agricultural machinery

Engineering knowledge
(Worked in a Dealership parts department - Desirable)

Excellent verbal and written

communication skills, including excellent
telephone skills
Excellent Customer Service skills
Demonstrable IT competency and ability to
use multiple internal systems
Marketing and Product promotion
experience
Specialist Product Knowledge

GCSE or equivalent, grade C or higher in

Maths and English
Engineering or Agricultural diploma

Positive, can do attitude

Ability to vary working hours, when
necessary
Enjoy working as part of a team with the
ability to work independently
Customer oriented
Resilient and able to deal with all customer
queries
Effectively manage your own time and
prioritise workload

What will the Customer Support Specialist get in return?

25 days paid annual leave + bank holidays
Company Pension Plan (Salary Sacrifice)
Employer contributions of 6% (with min of 3% employee contributions)
Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members)
Employee Assistance ProgrammeReally fun activity app where you are rewarded for your fitness efforts

24/7 Virtual GP
Will writing - free service through YuLife

Bupa Critical Illness Plan (80% subsidised by the Company)
Staff purchases (cost +10%)
Company profit share scheme (only for nonbonus related contracts), following 2 years service

Other facilities include: