Hybrid Customer Service Advisor - Middlesbrough, United Kingdom - Bridge of Hope

Bridge of Hope
Bridge of Hope
Verified Company
Middlesbrough, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client is currently recruiting for a number of Customer Service Advisors for their Middlesbrough office on behalf of a leading UK bank.


Role Details
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Central MIddlesbrough location (Hybrid working available after full training):

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£11.01 per hour:

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38.3 Hours per/week:

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Rota shifts Mon-Sun, between operating hours 7am-12am:


  • Permanent contract

Who will you be?

  • Accurate and timely housekeeping and record maintenance. Must have good computer skills
  • Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
  • High degree of accuracy
  • Good written and verbal communication skills
  • Adaptability to changes in procedures/services
  • Driven and enthusiastic, taking specific tasks and taking these through to completion.

What will you be doing?

  • You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
  • You will contribute to customer satisfaction and service quality levels
  • Proactively contribute to the completion of the team's workload
  • Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate

What will you get?

  • Full Training Given
  • 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service.
  • Lots of other great benefits
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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