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  • Contact Centre Agent - Middlesbrough - ENGINEERINGUK

    ENGINEERINGUK
    ENGINEERINGUK Middlesbrough

    3 weeks ago

    Default job background
    Description

    Contact Centre Representative/Member Connect Team Fixed Term Contract

    Middlesbrough

    Hybrid

    Full Time

    REQ002682

    6 Months Fixed Term Contract

    We are currently seeking an experienced Member Connect to join our vibrant office with hybrid working.

    XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. We are proud of our award-winning pensions administration business that puts scheme members at the heart of everything we do.

    The Role

    We are looking for an outgoing and experienced member connect to deliver first-class customer service at all times, maintaining a positive and friendly demeanor. This role would be ideal for someone with previous experience in a contact centre or customer services where customer care is paramount.

    Key Responsibilities:

    • Accurately record and maintain customer information and interactions in a centralised database.
    • Deliver excellent customer service while interacting with customers in a variety of situations.


    Your Profile

    To be successful in this role, you will need to have:
  • GCSE grade C/4 in English and Maths
  • Previous experience in a contact centre or phone-based office role is preferred, but other customer-focused roles including retail and hospitality will also be considered.
  • Demonstrated organisational and planning skills to manage multiple tasks and prioritise effectively.
  • Familiarity with CRM software and databases is a plus.
    • Competitive salary
    • Participation in annual discretionary Bonus Scheme
    • 25 days holiday plus flexibility to buy or sell holiday
    • Flexible Bank holidays
    • Pension scheme, matching contribution structure
    • Healthcare cash plan
    • Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
    • Life Assurance cover, four times basic salary
    • XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
    • Employee Assistance Programme for you and your household
    • Access to a digital GP service
    • Paid volunteering day when participating in Company organised events
    • Staff referral scheme when you introduce a friend to XPS


    What's Next?

    If you're interested in this exciting opportunity, please apply directly via the link provided. We look forward to learning more about you.

    Requirements:
    • Right to Work confirmation
    • DBS Disclosure check
    • Employment or educational references covering five years
    • Satisfactory credit check


    We strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

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