Complaints Co-ordinator - Chester, United Kingdom - Gather campaigns

Description

_Are you a recent graduate looking for a foot in the door to a fantastic career opportunity?_

• Have you been working in customer service but looking to advance your skills and learn to use them in a new environment?_
• Are you extremely articulate and possess fantastic written communication skills?_

If any of the above sounds like you, Gather Campaigns may have just the opportunity for you

We are looking for a self-motivated team player to join our growing operations team based in Chester as a complaints co-ordinator.

Gather connects a wide range of national charity clients with a network of field sales and marketing companies across the UK and Ireland.

Our team is responsible for carrying out several operational business functions for both the sales offices and our clients, and one of those key functions is compliance checks and complaint management across all campaigns.

As a complaints co-ordinator your main responsibilities would be:

• _to organise, log and close all complaints received by our clients relating to field sales activity_

- _liaise with the sales teams, clients and relevant internal departments to put together appropriate responses in line with client requirements (no direct liaison with complainant)_
- _compile reports based on trends and SLAs._

The training would quickly see you case managing all complaints yourself, escalating where necessary, ensuring all SLAs are adhered to and providing a single point of contact for all parties whilst the complaint is being resolved.

The role will also involve other daily administrative tasks to ensure compliance across all areas of field operations.

As our operations team is responsible for so many other areas of the business, success within this role could open further opportunities for progression into more senior positions.

- client-focused
- organised and pro-active to ensure meeting deadlines
- a confident problem-solver, able to use initiative to gain the desired result
- a collaborative team player
-
You must also have excellent written communication skills._


What we offer:

• Competitive Salary, plus bonus
• 20 days holiday, plus bank holidays (with an additional accrued day for every year you are at the company, capped at 6)
• Company pension
• On Site Parking
• Subsidised snack machine
• Cycle to work scheme
• Wellbeing package and Credico rewards scheme
• Supportive team environment with ongoing training and opportunity to progress
• Opportunity to be involved in client meetings
• Team incentives and events

Interviews are now taking place to start asap, so if this sounds like an opportunity for you.


Job Types:
Full-time, Permanent, Graduate


Salary:
From £22,000.00 per year


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Onsite parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Chester: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person