Customer Case Handler - Trowbridge, United Kingdom - Wessex Water

Wessex Water

Verified Company

Trowbridge, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you thrive when resolving issues and delivering a top-notch service? Are you looking for a role where you can use your skills to support our valued customers? If so, our Customer Case Handler is the role for you.

Where do you come in?

Joining us as a Customer Case Handler, you will play a key role in bridging the communication gaps within our customer journeys.

You will provide proactive warm voice communication support for the majority of scheduling activities, as well as operational outcomes when necessary.

What do I need?

To be successful you will have a positive and enthusiastic manner, be motivated and driven to provide excellent customer service.

You will be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills.

In addition, you will be confident using different IT systems and have strong negotiating and influencing skills, while also supporting and striving for process improvement and a culture of innovation.

Benefits for you?

Pension up to 20% combined contribution
25 days' holiday rising to 28 with length of service
Opportunity to buy and sell holiday?
Health benefits package
Life assurance (up to four times your salary)?
Electric vehicle salary exchange?
Flexible working?
Cashback and discounts from over 1,200 retailers?
Paid volunteering day?
Enhanced family leave??
Interactive health and wellbeing platform?
Support from mental health first aiders?

- £1,000 referral fee if you recommend someone to work for us??

What will you get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression.

We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer.

Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting?_