Medical Secretary - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust
University Hospitals Plymouth NHS Trust
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Have knowledge of the latest local and national access standards and targets relevant to the specialty.

To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines.

Ensure that patients are proactively managed and are pulled though the administrative systems designed to support their care journey e.g.

obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals etc Ensure that all data quality issues are minimised.

Action data quality and other reports as directed by the Clinical Administration Manager. Updating databases and audit management where relevant. Ensure you follow the Trusts APN guidelines and any other standard processes within the Trust.

Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department.

Ensure correspondence received into the department is dealt with efficiently and effectively. Attend specialty meetings as required. Ensure that standard process is followed with regard to the management of clinic cancellations.

Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant.


Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant.

Ensure that patient case-notes are managed in accordance with Trust policy Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way.

Be fully conversant and comply with all Trust standard processes, policies and guidelines.

Actively contribute towards the achievement of all administrative quality and performance standards Take an active role in all processes designed to support the clinical pathway.

To support the management of clinical commitments and the diaries for the relevant clinical team.

Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion.

Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required.

Use the Trust IT systems on a daily basis to produce and extract information for patient care. Provide general administrative support to the clinical team and the clinical pathway as appropriate.
More jobs from University Hospitals Plymouth NHS Trust
See all jobs of University Hospitals Plymouth NHS Trust