Customer Journey Manager - Leatherhead, United Kingdom - Premium Credit

Premium Credit
Premium Credit
Verified Company
Leatherhead, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Journey Manager
Hybrid model (UK)

  • Salary up to £58,000, depending on experience
  • Medical and Dental Insurance
  • 25 days' annual leave, plus holiday purchase scheme
  • Sales incentive plan
, retail discounts and many more exciting benefits

Who are we?
Premium Credit (PCL) is one of the leading insurance premium finance companies in the UK and Ireland.

This is an exciting time of growth for us, and we need an enthusiastic Customer Journey Manager to help us continue this success.

With a 4.1/5 Glassdoor rating,this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.


What do we offer?

We believe that our 30 years success story is down to the talent, hard work and dedication of our employees, which is why we are committed to investing in our people.

We'll provide great support and enable you to realise your full potential as a key part of our Partner and Customer Journey.

You'll be supported to increase your skills and experience levels, build upon your existing expertise and forge a career to be proudof.


Our excellent benefits package also includes:

  • Sales incentive plan
  • Pension
  • 25 days' holiday; Holiday Purchase scheme
  • BUPA Medical and Dental Insurance
  • Life Assurance
  • Income Protection
  • Retail and cinema discounts
  • A chance to win a Premium Award every quarter (£500 voucher)
  • 24/7 access to Employee Assistance Programme
  • Mental Health First Aiders

The Role

Your role will involve:

  • Accountable for ensuring that our Partner & Customer journeys are compliant with regulation and legislation
  • Accountable for ensuring that the library of journey maps is maintained and current for use in tender and pitches and partner engagements; preparing new journey maps as required/directed
  • Develop a deep understanding of our partner and customer challenges and specific needs depending on channel and product need through Sales and partner engagement
  • Stay current with legislation and regulation ensuring regular engagement with Risk & Compliance and review of regular updates
  • Identify KPIs that can be used to centrally monitor the endtoend journey for partners and customers; work with Data Teams and Business Leads to put these analytics in place
  • Support the creation of Ideation papers, proposals and business cases for SIC, working with the Business and Change Teams, to present options and solutions that are required to improve our customer and partner journeys

About You
To be considered as Customer Journey Manager, you will need:

  • Seek Customer/Partner Satisfaction
  • Accurately understands the needs of the customer/partner and ensures that problems are resolved effectively
  • Have a collaborative way of working, breaking down any barriers to move relationships forward.

Ideally, you will have:

  • Skilled / Track Record in delivering simple and effective customer journeys that provide the right outcome for the customer and a positive experience
  • A focus on digitization/automation and people and process to support the endtoend customer journey
  • Experienced in working across a business leveraging teams of SME's
  • Able to manage up and down the organization

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.

Premium Credit is open to job sharing and part time working.
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