Complaint Resolution Executive Hybrid Working - Nottingham, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is on a temp to perm basis.

You'll be part of our dedicated Complaints Resolution team and you'll manage customer
complaints from receipt right through to resolution, using a variety of channels. You'll have
strong communication skills and talk to our customers in a clear and fair way, in line with
regulatory expectations all whilst being empathetic to each individual customer circumstance.

Client Details

Our client is one of the top UK companies to work for and they have won lots of awards for being a fantastic employer.

They are based in Nottingham City Centre.

Description

Manage customer complaints from receipt right through to resolution
Understand industry regulation and how this correlates with company policies
Supporting customers and resolving their concerns as quickly as you can
Do a thorough investigation to help understand their situation and find a resolution
Supporting our business in improving our processes

Profile
What we're looking for

Great communication skills; can you explain sometimes challenging information to our

customers?

Passionate people who want to give the best service to every customer they speak to
A quick learner; the complaints department is fast paced and we need people to manage

multiple complex issues at the same time

Someone who can keep calm and be resilient; dealing with Complaints everyday can be

challenging but the rewards are great

Ability to manage your own time and caseload
Proactively want to develop

Job Offer
£24,000 on a temporary to permanent contract

25 days holiday + bank holidays

Our front line agent roles are remote - based at home with 2 days per month in the office for
team building, collaboration and the opportunity to meet and spend time with your colleagues
face to face. However, if you want to work from the office more, you can

Once fully trained your hours will be 10am to 6:30pm Monday to Friday.