it executive director - London - beBeeITIL

    beBeeITIL
    beBeeITIL London

    3 weeks ago

    Permanent £65,000 - £70,000 (GBP) per year

    Job title: Senior Service Delivery Manager

    Description

    Service Delivery Excellence

    We are seeking a seasoned Service Delivery Manager with exceptional ITIL and service review skills to lead our team.

    • As the Senior Service Delivery Manager, you will oversee transformative service reviews and ITIL initiatives to enhance service quality and set new standards for operational excellence.

    A key aspect of this role is forging strong relationships with customers and stakeholders to deliver outstanding service experiences that elevate satisfaction levels. Your ability to communicate effectively, think critically, and drive results will be essential in achieving success.

    1. You'll have the opportunity to master advanced techniques in ITIL framework implementation, process improvement, and change management. This includes enhancing customer engagement strategies through active listening practices & developing tailored solutions catering their unique needs.</span>
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