Helpdesk Coordinator - Manchester, United Kingdom - Oak View Group United Kingdom | Co-op Live | Rhubarb Hospitality

Oak View Group United Kingdom | Co-op Live | Rhubarb Hospitality

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

About the Venue:
We're on a mission to create the best live music experience in the UK.

Co-op Live will offer a warm Manchester welcome to over 23,000 fans and amazing artists.

With innovative smart 'bowl' design, cutting edge visual and acoustic technology, plus 32 amazing bars and restaurants and 12 premium lounges and clubs, we're creating a unique space for the people of Manchester and beyond.

World class, planet friendly and all in the heart of our local vibrant community.

For more information - Co-op Live

Role Purpose:
We are expanding our facilities team and looking for a Helpdesk Coordinator to join the team.

This role is intergal for all our facilities related requests and you will be a central point of contact on all queries.

This is a great opportunity to make a difference, setting up from scratch, developing and managing a ticketing system for logging repair work, assigning work to maintenance technicians and sub contractors, tracking service requests, prioritising planned work and reactive requests and closing down tickets once work as been completed.

If you have experience in coordinating requests and queries, delivering exceptional customer service and able to problem solve and drive results - we would love to hear from you

Responsibilities:

Roll your sleeves up and get stuck into all things maintenance service desk related; every day will be different
Work with the facilities team to set up, develop and maintain a ticketing system or work order system to log and track all facility service requests
Assign tasks to appropriate maintenance staff or external vendors and monitor progress for a speedy resolution
Coordinate scheduled and unscheduled maintenance activities, including repairs, inspections, and preventive maintenance tasks.
Schedule service appointments with vendors and contractors and follow up to ensure completion of work orders
Maintain an inventory of facility supplies, equipment, and spare parts. Replenish supplies as needed and track usage to ensure adequate stock levels are maintained
Manage relationships and liaise between facility management, maintenance staff, event coordinators, and other departments to keep stakeholders informed of maintenance issues, service requests, and facility updates
Document all help desk interactions, service requests, and maintenance activities in a centralised database or management system
Generate reports on help desk metrics, including response times, resolution rates, and customer satisfaction feedback
Identify opportunities to improve help desk processes, streamline workflows, and enhance service delivery to address recurring issues and improve overall efficiency
Manage the facilities inbox and responding to queries

What Co-op Live will give to you

Alongside the benefit of working with an awesome team of talented people, we want to help you get the best out of your work and have a work life balance.

Provide you with development opportunities
Key objectives for you to succeed in your role
Your general wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments

Salary:
£26,000 - £30,000 plus benefits

25 days holiday plus bank holidays
Employer pension scheme
Private Health Care scheme
Vitality
Life Assurance 4 x basic salary
Eyecare vouchers
WeCare Employee Assistance Programme to support you and your family 24hrs, 7 days per week when you need the service
Company sick pay scheme
Enhanced family friendly benefits
Team social events

Closing Date: 25 May 2024

Knowledge, Skills and Experience:

Essential:

Proven admin experience ideally within facilities management or scheduling of works
Excellent organisational and multitasking abilities to make informed decisions
Effective communication skills and excellent customer service delivery
Proficiency in Microsoft Office Suite and able to learn how to use other systems such as 24/
Team coordination and delegating service requests
A positive cando approach to health and safety
A brilliant team member who puts people first
Experience of taking control of situations when required and decision making
A passion to deliver the best fan experience at our incredible new venue
An infectious cando approach and flexibility
Thrive when it's buzzing and show resilience in getting things done
The ability to work well under pressure and as a member of a team

Desirable