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Business Telephony Administrator - London, United Kingdom - 1st Formations Limited

1st Formations Limited

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
1st Formations is the UK's leading company formation agent.

Founded in 2014, we have formed over 1 million companies and assisted many thousands of clients to grow their businesses with expert advice on limited companies, reporting requirements, and corporate governance.

As an authorised Companies House eFiling agent, we offer quick and simple online company formation, for customers from the UK and overseas.

Job Summary

Key Responsibilities:

Administrative telephony tasks: new user set up, creation of queues, assigning direction of line etc.
Managing telephony databases
Onboarding and offboarding of customers business telephone numbers/services
Creating and removing extensions
Ensuring call redirection and call forwarding activity is accurate
Setting up and removing Ring Groups and Hunt Groups
Train users on how to use and access the system
Provide user assistance as required
Documenting process and procedures in detail
Creating customised phone reports as requested by the business.

Experience and Knowledge:

Proven Telephony Database Management and programming experience
Experience with telephony systems migrations and upgrades.
Knowledge of online portals like STCM (SIP Trunk Call Manager)
Excellent problem solving and communication skills
Exceptional customer service skills

Personality & Attributes:

Able to work as an individual and within a team
Target driven, focused on achieving goals and tenacious in your approach
Resilient
Self sufficiency
Direct and honest, respectful of others
Excellent time management and dispute management skills

Who we are:

Leading ecommerce Corporate Services Group
Services include: Company Formation, Address Services, Business Telephony, Company Secretarial
Customer base 500,000
Covent Garden, London HQ
85 employees
Founder/owner CEO
Revenues circa £10M
Profitable and growing at 20% per annum

Salary:
£25,000.00-£28,000.00 per year

Benefits: